Shipping policy

Shipping Policy

Thank you for visiting and shopping at Prisma Guitars.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2–5 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

If you hope to expedite shipping on your order it is best to send us an email for possible accommodation. contact@prismaguitars.com

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Accessories will ship for $10 flat fee domestically.

Guitar orders ship free!*

Shipment to P.O. boxes or APO/FPO addresses

We do not ship to PO boxes.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Prisma Guitars is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

Prisma Guitars is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

We will be here to help as much as we can in these events.

International Shipping Policy

Shipment processing time

All orders are processed only after payment is received in our accounts. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

If you hope to expedite shipping on your order it is best to send us an email for possible accommodation. contact@prismaguitars.com

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Accessories will ship for $40 flat fee internationally.

Guitar orders ship for $400 flat fee internationally.

 

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Prisma Guitars is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including VAT, tariffs, taxes, and other costs).

Damages

Prisma Guitars is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

We will be here to help as much as we can in these events.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Prisma Guitars will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible via email at Contact@prismaguitars.com

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 30 days for the investigation.